Support

Restore a subscription

Open Kaizen, tap the settings icon in the top right, then Restore purchases. Use the same Apple ID or Google account you subscribed with.

Cancel a subscription

iPhone and iPad: Settings, your name, Subscriptions, Kaizen. Android: Google Play, your profile picture, Payments and subscriptions, Subscriptions, Kaizen. Deleting the app doesn't cancel it.

Refunds

Apple: reportaproblem.apple.com. Google Play: play.google.com, Order history. Refunds are decided by Apple or Google.

Reminders not arriving

Check that notifications are allowed for Kaizen in your phone's settings, then pick a reminder time in Kaizen, Settings, Daily reminder.

Lost my streak or saves

Your streak, saves, likes and topics are saved to your Kaizen account. On a new phone or after a reinstall, sign in with the same Apple or Google account you used before and they come back.

Kaizen Pro on another phone

Pro belongs to your Kaizen account, so it works on iPhone and Android. Sign in with the same account on the other phone. If Pro doesn't show, open Settings and tap Restore purchases on the phone you subscribed on.

Delete your account

Open Kaizen, tap the settings icon, then Delete account. Your account, progress and saved lessons are deleted from our servers straight away. This doesn't cancel a subscription, so cancel that first (see above). You can also email us to delete it.

Anything else

Email info@sancarmedia.com and we'll reply within 2 working days.